Return and Refund Policy

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Last updated: September 2026

At Golden Fu, we want you to be happy with your purchase. This Returns & Refund Policy explains when a product qualifies for a return, how to request a return, and how refunds or replacements are handled.

This policy applies to purchases made through the Golden Fu website.

A product may qualify for a return where it is:

• Defective
• Damaged upon delivery
• The incorrect product received

Returns must be requested within 14 days after receiving the order so that we can assess the issue and assist you.

If your product arrives damaged or defective, please contact us as within 14 days after receiving your order.

We may assess the reported issue before approving a return, refund, replacement or exchange.

Where reasonably necessary, we may request photographs to help us assess the issue.

Please do not dispose of the product before contacting us.

If you receive a product that is different from the product you ordered, please contact us so that we can assess the issue and arrange an appropriate solution.

Depending on the circumstances, Golden Fu may provide a refund, replacement or exchange.

To request a return, refund, replacement or exchange, please contact us at:

Email: support@goldenfu.com

Please provide your order number and explain the issue with the product.

We may request photographs or other evidence where reasonably necessary to assess the reported issue.

Please contact us before sending a product back so that we can provide the appropriate return instructions.

Where a refund is approved, the refund will be for the product price of the item. Original shipping and delivery charges will not be included in the refund unless incorrect product was sent. Refunds will be credited to the original payment method used to purchase the item.

Approved refunds will be processed as soon as reasonably practicable after the returned product has been received and assessed, where a return is required.

Processing times may vary depending on:

• Busy periods
• Sales periods
• Order volumes
• The complexity of the return or product issue
• The payment method used
• Third-party payment providers
• Banking or financial institution processing times

Once Golden Fu has processed a refund, additional processing time may be required before the funds appear in the customer's account.

Where appropriate, Golden Fu may offer a replacement or exchange for a defective, damaged or incorrect product.

Whether a replacement or exchange is offered may depend on:

• The nature of the issue
• Product availability
• The condition of the product
• The circumstances of the return

If a replacement or exchange is approved, Golden Fu will provide further instructions regarding the return of the original product where necessary.

Returned products may be inspected upon receipt to assess the reported issue.

The assessment may include reviewing the condition of the product, packaging and any photographs or other evidence provided.

Once the assessment is complete, Golden Fu will determine the appropriate outcome for the return.

This Returns & Refund Policy applies to international orders.

If an international customer receives a defective, damaged or incorrect product, they should contact Golden Fu before returning the product so that appropriate return instructions can be provided.

For international orders, customers may be responsible for customs duties, import taxes, GST, tariffs, customs clearance charges or other fees imposed by the destination country.

These charges are determined by the destination country's authorities and are outside Golden Fu's control.

Customers are responsible for complying with the import requirements of their destination country.

Where an order is delayed, returned or otherwise affected by customs requirements, Golden Fu will assess the circumstances and any applicable refund accordingly.

Customs duties and import taxes paid to a government authority or third party may not be recoverable by Golden Fu.

For all return, refund, replacement or exchange enquiries, please contact:

Golden Fu

Email: support@goldenfu.com

Please include your order number and relevant details so that we can assist you as efficiently as possible.